Terms & Conditions – Rugvedi Saree
Welcome to Rugvedi Saree. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before using our website.
1. General
By using this website, you agree to follow all terms and conditions mentioned here. Rugvedi Saree reserves the right to update or modify these terms at any time without prior notice.
2. Products
We specialize in fancy, designer, and party wear sarees for retail and wholesale customers. All product images are for reference purposes only. Slight variations in color, design, or fabric may occur.
3. Pricing
- All prices are subject to change without prior notice
- Wholesale pricing may vary based on quantity
- Shipping charges are extra unless mentioned
- Bulk order pricing is shared separately
4. Order Confirmation
Orders are considered confirmed only after:
- Payment confirmation, OR
- Manual confirmation via WhatsApp / call
Rugvedi Saree reserves the right to cancel any order due to stock unavailability or pricing errors.
5. Payment Terms
We accept payments via:
- Bank Transfer
- UPI
- Online Payment (if available)
Orders will be processed only after payment confirmation.
6. Shipping
- Orders are dispatched within 1–3 working days
- Delivery time depends on courier and location
- Tracking details shared after dispatch
- Delay due to courier is not under company control
Please refer to our Shipping Policy for more details.
7. Return & Refund
We follow strict wholesale policy:
- No return after dispatch
- Only damaged / wrong item eligible
- Unboxing video mandatory
Please refer to our Refund & Return Policy for complete details.
8. Order Cancellation
Orders cannot be cancelled once:
- Order is packed
- Order is dispatched
- Bulk order has started
Cancellation before dispatch may include processing charges.
9. Product Availability
All products are subject to availability. In case of out-of-stock items:
- Replacement will be offered, OR
- Refund will be issued
10. Limitation of Liability
Rugvedi Saree shall not be responsible for:
- Courier delays
- Minor color variations
- Incorrect address provided by customer
- Customer unavailable at delivery
- Transport damage after bulk bookin
11. Intellectual Property
All images, content, and designs on this website belong to Rugvedi Saree. Unauthorized use or copying is strictly prohibited.
12. Customer Responsibility
Customers must:
- Provide correct shipping address
- Provide a working phone number
- Record an unboxing video upon delivery
- Check parcel condition at the time of delivery
13. Contact Information
Rugvedi Saree
P-63, Ground Floor, Krishna Ins.
Opp. Prannath Hospital, Ved Road
Surat – 395004
Phone: 9724838700
WhatsApp: 9724838700
Email: rugvedisarees@gmail.com
For any questions regarding these Terms & Conditions, please contact us.
Return Policy
Returns are accepted within the stipulated return window as specified on the product page. Items must be unused, unwashed, and in their original packaging with all tags intact.
Once the return is picked up and quality check is passed, refund will be processed within 5–7 business days to the original payment method or store credit, as applicable.
Refund Policy
Refunds will be processed only after the returned item passes quality verification at our warehouse.
For prepaid orders, refunds are credited back to the original payment source. For Cash on Delivery orders, refunds will be processed to your bank account after you provide the required bank details.
Login & Account – Terms and Conditions
1. Account Creation
Users must create an account using accurate, complete, and up-to-date information. Providing false, misleading, or incomplete details may result in suspension or termination of the account.
2. Account Security
Users are responsible for maintaining the confidentiality of their login credentials, including username and password. Rugvedi Saree shall not be responsible for any activity carried out through the user's account.
3. One Account Policy
Each user is permitted to maintain only one account. Creation of multiple accounts by the same user may lead to suspension or permanent termination without prior notice
4. OTP & Verification
Rugvedi Saree may use OTP or other verification methods to verify mobile numbers or email addresses. Sharing OTPs with any third party is strictly prohibited.
5. Account Suspension or Termination
Rugvedi Saree reserves the right to suspend, restrict, or terminate any user account in case of misuse, fraudulent activity, or violation of these terms.
6. Account Deactivation
Users may request account deactivation. However, the account will only be closed after all pending orders, payments, or obligations are fully resolved.
7. Marketing Communication Consent
By creating an account, users provide consent to Rugvedi Saree to use their mobile number, WhatsApp number, and email address for marketing and promotional communications. This includes WhatsApp messages, SMS, calls, emails, special offers, discounts, festive promotions, new product launches, restock alerts, and brand updates.
8. Third-Party Communication Services
Rugvedi Saree may use trusted third-party tools or service providers to manage and deliver marketing communications on its behalf.
9. Personalized Offers & Recommendations
Marketing communications may be personalized based on the user's browsing behavior, purchase history, preferences, or interaction with the brand.
10. No Guarantee of Communication
Rugvedi Saree does not guarantee that every user will receive every promotional message, offer, or update. Rugvedi Saree shall not be held responsible for non-delivery or delayed delivery of communications due to network issues, DND restrictions, WhatsApp or telecom policies, technical failures, or other reasons beyond its control.
