PAL SAREE

Shipping Policy – Rugvedi Saree

Thank you for shopping with Rugvedi Saree. This Shipping Policy explains our shipping process, delivery timelines, and important details for wholesale and bulk orders.

1. Order Processing Time

• All orders are processed within 1–3 working days after order confirmation and payment.
• Bulk and large quantity orders may require additional processing time depending on availability.
• Orders are not processed on Sundays or public holidays.

2. Shipping Time

Once dispatched, delivery usually takes:

• 3–7 working days for most locations in India
• Remote areas may take longer depending on courier service

Delivery time may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated based on:

• Order quantity
• Package weight
• Delivery location
• Courier / transport selection

Shipping charges will be informed before dispatch.

4. Bulk Order Shipping

Bulk and wholesale orders may be shipped via:

• Transport service
• Parcel service
• Surface cargo
• Courier partners

Customers may also request a preferred transport option if available.

Transport booking charges and risk during transport are the responsibility of the customer unless agreed otherwise.

5. Courier Partners

We ship orders using reliable courier and logistics partners such as:

• Delhivery
• DTDC
• BlueDart
• Professional Courier
• Surface Transport Services

Courier partner is selected based on location and order size.

6. Order Tracking

Once your order is shipped, tracking details will be shared via:

• WhatsApp
• SMS
• Email

Customers can track their shipment using the provided tracking number.

7. Delivery Areas

We currently offer:

• All India Shipping
• International shipping available on request (charges extra)

8. Delivery Delays

Rugvedi Saree is not responsible for delays caused by:

• Courier company delays
• Weather conditions
• Transport strikes
• Incorrect address provided by customer
• Unreachable phone number

We will assist in tracking but cannot guarantee delivery timelines once dispatched.

9. Incorrect Address

Customers must provide a complete and accurate shipping address. If an incorrect address is provided:

• Re-shipping charges will be paid by the customer
• Delivery delays may occur
• The company will not be responsible for any loss due to a wrong address

10. Damaged or Open Package

Customers must record an unboxing video at the time of delivery. If the package is damaged, opened, or torn, please contact us within 24 hours with:

• Unboxing video
• Package photos
• Order details

Without video proof, claims may not be accepted.

11. Contact Information

Rugvedi Saree
P-63, Ground Floor, Krishna Ins., Opp. Prannath Hospital, Ved Road, Surat – 395004

Phone: 9724838700
WhatsApp: 9724838700
Email: rugvedisarees@gmail.com

For shipping related queries, please contact us on WhatsApp or email.

Refund & Return Policy – Rugvedi Saree

At Rugvedi Saree, we deal in wholesale and bulk saree orders. Please read our refund and return policy carefully before placing an order.

1. No Return / No Exchange Policy

Due to the nature of wholesale and bulk orders, we do not accept returns or exchanges once the order is confirmed and shipped.

Returns may only be accepted in case of:

• Damaged product received
• Wrong product delivered
• Missing items in order

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Unboxing video is mandatory
• Product must be unused and in original condition
• Original packaging must be available
• Claim must be raised within 24 hours of delivery

Note: Without a proper unboxing video, no return or refund request will be accepted.

3. Damaged / Wrong Product

If you receive a damaged saree, defective item, wrong design, or missing piece, please contact us within 24 hours with:

• Order details
• Unboxing video
• Product photos
• Package photo

After verification, we will:

• Replace the product, OR
• Provide a credit note, OR
• Issue a refund (if replacement is not available)

4. Refund Policy

Refunds are issued only in the following cases:

• Product out of stock after payment
• Wrong item delivered (replacement not available)
• Damaged item approved after verification

Refund will be processed within 5–7 working days after approval.

Refund will be issued via:

• Bank transfer
• UPI
• Original payment method (if applicable)

5. Non-Returnable Conditions

Returns will not be accepted for:

• Color difference due to screen lighting
• Minor thread issues
• Fabric texture expectations
• Customer change of mind
• Delay in delivery
• Sale or clearance items

6. Order Cancellation

Orders cannot be cancelled once:

• Order is confirmed
• Order is packed
• Order is dispatched

If cancellation is accepted before dispatch, payment may be refunded after deducting applicable processing charges.

7. Return Shipping

If a return is approved:

• Customer may need to ship the product back
• Return shipping cost may be borne by the customer
• In some cases, we may arrange a pickup

This is subject to case-by-case approval.

8. Contact Information

Rugvedi Saree
P-63, Ground Floor, Krishna Ins., Opp. Prannath Hospital, Ved Road, Surat – 395004

Phone: 9724838700
WhatsApp: 9724838700
Email: rugvedisarees@gmail.com

For return & refund requests, please contact us on WhatsApp with your complete order details.